🌿 Frequently Asked Questions

Orders & Shipping

📦 Do you ship internationally?
Yes! We offer worldwide shipping so you can enjoy our rare and exotic plants no matter where you are.

🚚 How long does shipping take?
Shipping times vary based on location. Domestic orders typically arrive within 3-7 business days, while international orders may take 7-21 business days.

📍 How can I track my order?
Once your order ships, you’ll receive a tracking number via email to monitor your package’s journey.

🛑 What if my plant arrives damaged?
We carefully package all plants, but if yours arrives damaged, please contact us with live chat, and we’ll make it right!

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Plant Care

🌱 How do I care for my new plant?
Each plant comes with a detailed care guide, but if you have specific questions, feel free to contact us or check our blog for plant care tips!

💦 How often should I water my plant?
Watering needs vary by plant type. Generally, tropical plants prefer moist but not soggy soil. Always check the topsoil before watering.

🌞 Do these plants need a lot of sunlight?
Most of our plants thrive in bright, indirect light, though some can tolerate low-light conditions. Check the plant description for specific needs.

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Returns & Refunds

🔄 Can I return a plant if I change my mind?
Due to the perishable nature of plants, we do not accept returns. However, if you receive a damaged or incorrect order, contact us within 24 hours for assistance.

💰 Do you offer refunds?
Refunds are only available for damaged or incorrect orders. Please reach out with photos, and we’ll work to resolve the issue!

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Other Questions

📩 How can I contact customer support?
You can reach us via:

• Live Chat on our website during business hours

Still have questions? Contact us—we’re happy to help! 🌿✨